The picture below is of two figurines I own. So why do I own these two guys? In fact, why do I own over fifty others? I wish the makers of these figurines would've asked me a long time ago. But before I address this customer interview, I'd like to establish a little common background if I can. What's the traditional way of developing product features, in this case features for the figurine? Normally we'd say in response to some market demand. I don't even know the troll looking figurine's na...