The opinions expressed by the bloggers below and those providing comments are theirs alone, and do not necessarily reflect the opinions of Ryma Technology Solutions. As they say, you can't innovate without breaking a few eggs...

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Archives
    Archives Contains a list of blog posts that were created previously.
Subscribe to this list via RSS Blog posts tagged in CRM
This webinar ran as part of Grandview’s Product Management View (PMV) webinar series. It is available on-demand here. Susan Phillips Bari, President and CEO of the Leader to Leader Institute (formerly the Drucker Foundation) presented a webinar on Peter Drucker's book "The Five most important questions you will ever ask about your organization". Turns out that most of these 5 questions involve the Product Management team: "What is our Mission?" "Who is our Customer" "What does the customer...
Hits: 40876
Rate this blog entry:
0
Continue reading 0 Comments

Involving the User in Market Sensing

Posted by on in Product Management
Traditional Market Sensing keeps the customer at an arm's length in that they are asked what type of offering they would like, but then have no further involvement in new product development. It's difficult for customers to articulate the type of features they would like, especially if they’re unaware of the technology possibilities – in short, interactions with market researchers. It’s largely recognized that the work of Professor Eric von Hippel at MIT showed the importance of user communitie...
Recent comment in this post - Show all comments
  • abhay mathur
    abhay mathur says #
    I liked this very much, "A true lead user should be a window into the future and not an anchor in the past" - its so true, u canno
Hits: 31313
Rate this blog entry:
Continue reading 1 Comment

The Problem Statement

Posted by on in Product Management
  There are those that believe a problem is a gap between the way things currently are, and the way you or your customers believe they should be. The bigger the gap, the bigger the problem. I like the formality of this type of thinking, I mean many people don't even try to define what a problem is. Let's look at a few examples of this:   "I keep forgetting how to view a subset of components within a part structure. I believe this software application should be easier to use." "Wh...
Hits: 39807
Rate this blog entry:
Continue reading 0 Comments

Doing the Customer Feedback Dance

Posted by on in Product Management
The customer feedback dance requires two sides: you and your customer. To ensure a good time for both dancers, there are two things you really need to know: your state of readiness to dance, and the dance readiness of your customer. First of all, who will be leading the dance? Many product management teams fail to take the lead – they just manage customer feedback. Have you ever tried to dance where no one took the lead? It's a horrible experience. Warrin Bennis, who widely regarded as a pion...
Hits: 23375
Rate this blog entry:
Continue reading 0 Comments

Doing the Customer Feedback Dance

Posted by on in Product Management
The customer feedback dance requires two sides: you and your customer. To ensure a good time for both dancers, there are two things you really need to know: your state of readiness to dance, and the dance readiness of your customer. First of all, who will be leading the dance? Many product management teams fail to take the lead – they just manage customer feedback. Have you ever tried to dance where no one took the lead? It's a horrible experience. Warrin Bennis, who widely regarded as a pion...
Hits: 23375
Rate this blog entry:
Continue reading 0 Comments